Shipping policy
Shipping Policy
Thank you for shopping with us! We’re committed to providing you with reliable delivery and excellent customer service. Please read our shipping policy carefully before placing your order.
Processing & Shipping Days
Orders are processed and shipped on Mondays, Wednesdays, and Fridays only, excluding UK bank holidays.
Order cut-off time is 12:00pm (midday) on shipping days.
Orders placed after 12:00pm will be shipped on the next available shipping day.
For example:
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Orders placed after 12:00pm on Friday will be shipped the following Monday (excluding bank holidays).
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If a bank holiday falls on a shipping day, your order will be dispatched on the next available shipping day.
Order Tracking
Once your order has been dispatched, you’ll receive a confirmation email with tracking details. You can follow your parcel’s journey via the courier’s website.
International Orders
We ship worldwide. Please be aware that international shipments may incur customs duties, taxes, or import fees. These are the responsibility of the customer and are not included in our shipping charges.
Missed or Delayed Orders
If your order hasn't arrived within the expected timeframe, please check the tracking link provided in your shipping confirmation email. If you need further assistance, feel free to contact us at info@onart.store and we’ll be happy to help.
Incorrect Shipping Information
Please ensure all shipping details are correct at checkout. We are not responsible for delays or missing items due to incorrect or incomplete address information.