Refund policy


Returns & Refunds Policy

We want you to be happy with your order. If something isn’t quite right, we’re here to help.

Returns

You have 14 days from the day after you receive your order to request a return.

To be eligible, items must be:

  • Unused and unopened

  • In their original packaging

  • In resellable condition

  • Accompanied by proof of purchase

To start a return, please contact us first. Returns must be sent to:

Unit 9, 63-65 Butts Green Road, Hornchurch, Essex, RM11 2JS

Returns sent without prior approval will not be accepted.

Damaged or Faulty Items

If your item arrives faulty, damaged, or incorrect, please contact us within 48 hours of delivery. We’ll assess the issue and arrange a replacement or refund where appropriate.

Items That Cannot Be Returned

We do not accept returns for:

  • Used or opened items

  • Sealed hygiene items (e.g. tattoo needles, opened skincare) once unsealed

  • Custom or personalised items

  • Sale items or gift cards

  • Hazardous goods (e.g. flammable liquids)

Please get in touch if you’re unsure whether your item is eligible.

Refunds

If your return is approved, we’ll issue a refund to your original payment method within 10 business days of receiving the returned item. Your bank may take additional time to process the refund.

If more than 15 business days have passed since approval, please contact us.

European Union Customers

If you're based in the EU, you also have the right to cancel or return your order within 14 days of delivery without needing to give a reason. Items must be returned in original condition, unused and unopened, with proof of purchase.